Privacy and KYC policy

The PRIVACY, KYC, Complaints POLICY stipulated below are effective as of April 01, 2021.
The PRIVACY, KYC, Complaints POLICY were last updated on April 01, 2021.

  1. PRIVACY POLICY
  2. KYC POLICY
  3. COMPLAINTS POLICY
  1. PRIVACY POLICY

    1. General
    2. As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it and how we utilize it.

      The website www.ULTIMATE777.com (‘Casino’, ‘Website’, ‘Company’, ‘We’, ‘Us’, ‘Our’) is owned and operated by ACT-ONLINE KFT, a company registered and established under the laws of Curacao. ACT-ONLINE KFT is licensed and regulated by….… (license no. ………..). ACT-ONLINE KFT.’s registration number is XXXXX and its registered address is …………., Curaçao. ACT-ONLINE KFT is officially registered by the Government of Curaçao as an Information Provider legally authorized to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by ACT-ONLINE KFT

      By registering a Player Account with the Website you confirm your consent with this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this website. Please note that this Privacy Policy constitutes an agreement between you and the Company. We may periodically make modifications to this Policy. While we will do our best to notify you of such changes, we recommend that you revisit this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your consent to the Privacy Policy.

    3. Personal Information
    4. During the use of the Website, the user submits two main types of information to us. Automatic information, such as cookies, is collected automatically, as the website is being used, while personal information, including but not limited to Customer’s name, email address, and actual address, is collected when they register at the Website.

      You are under no obligation to provide us with your personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Website.

      While creating an account at our casino, you automatically agree to abide by every point of the all conditions and policies published on Website.

    5. The Usage of Collected Data
    6. Automatic Information (Cookies) are used to improve our website’s performance, keep up with our customers’ needs, and provide them with the most popular features.

      Personal Information is used to offer customized bonuses and promotions from ULTIMATE777 Casino and from our trusted partner casinos, send marketing emails, administer our promotions and surveys, and quickly process customer transactions.

    7. Data Protection
    8. Casino is regularly scanned for software breaches and malware, to make sure that every customer is safe while they are using our website.

      All the collected data is kept on completely secure servers and can be accessed only by our specially trained, authorized, and confirmed staff members. Our Security team is constantly working on improvements of our security protocols and software, making Casino one of the safest gaming venues in the world.

      All customers’ information that is stored on our servers is encrypted by the industry-standard 256-Bit SSL encryption.

      The before mentioned algorithms guarantee the privacy and safety of Our customers and their information, as soon as it’s submitted. The Customer should understand that no data transmission over the Internet can be considered 100% secure, and so they hereby agree they are sending their personal information to us at their own risk.

    9. Cookies
    10. Cookies are small files of letters and numbers that are automatically put on your hard drive if you permit this via your browser settings. Cookies are downloaded whenever you access the casino website and perform any actions. You can disallow the download of cookies any time you want, in the settings of your browser.

      Casino uses cookies to distinguish you from all other customers and determine your preferences, so that we can analyze your behavior on the site, and improve the site accordingly. We use cookies to make the website more relevant to the customer’s interests, as well as the advertisements displayed on it. Cookies are also used to count the number of visitors and see how they use the website, which pages they are interested in, and how they interact with our services.

    11. Third-Parties
    12. ULTIMATE777 Casino does not sell, transfer, exchange, or otherwise pass your information to any third parties during the course of our regular operational practices. The above mentioned does not include cases where information disclosure is required by law, to enforce the casino’s terms and policies, or to protect the interests, rights, or property of other casino players. The exceptions to this clause are the website hosting operators, or any other parties who are assisting us in conducting our services. All the parties included in this process are bound by legal liability to keep the information secret and protected.

      No third-party services or products are offered on ULTIMATE777 Casino website.

      The third-party websites which provide you with access to our website are not bound by this Privacy Policy; and the Casino is not to be held liable for their actions, or the ways they process customer information.

    13. Marketing Communications
    14. Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers.

      Whenever you decide to stop receiving such marketing and advertising material, you may opt-out of this in your Player Account settings or by contacting our customer support at support@ULTIMATE777.com.

      Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

  1. KYC POLICY

    1. General
    2. ULTIMATE777 Casino has implemented a verification procedure structured using the anti-money laundering and “Know Your Customer” (KYC) standards.

    3. Identity verification
    4. To execute the Casino identity verification procedure, the user is requested to provide us with trustworthy documents, data and/or information (i.e. ID, passport, bank statement and/or utility bill). Casino reserves the right to collect the User’s identification information at any given time for AML/KYC Policy purposes.

    5. Documentation Verification
    6. Users may identify themselves using other authorized identification documents. This includes, but is not limited to a valid passport and/or any valid utility bill that states the User’s current address.

    7. Identity Authentication
    8. To verify the authenticity of User information and documentation, Casino ensures that the proper measures are meet. Implementing a double check information procedure, all legal methods for information authentication are used. Please note that Casino reserves the right to perform an investigation on any user that has been found to be risky or suspicious.

    9. Routine Authentication
    10. Casino reserves the right to perform account verification aimed to authenticate a User's identity on a routine basis, and at any given time, under its sole discretion. This may occur when the user's activity is found suspicious and/or if that user’s information has been altered. Furthermore, Casino reserves the right to request additional current verification documents from Users at any given time, even if such documentation was already presented to the Company in the past.

      All User identification information is collected, shared, stored, and protected in accordance with the ULTIMATE777 Casino Privacy Policy.

      Upon the completion of the user verification process, Casino may remove itself from any potential legal liability. This includes, but is not limited to any occurrence where its Services may be used to perform illegal activities.

  1. COMPLAINTS POLICY

    1. General
    2. When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licenses or an independent regulatory bodies, such as https://www.curacao-egaming.com/complaints

Document revision: Original 1.0.1, Date: April, 01, 2021.
Document name: ULTIMATE777 - PRIVACY, KYC, Complaints POLICY
The Privacy Policy is subject to change at any time. The "General Terms and Conditions" can apply.